PSNI Global Alliance Introduces Exclusive Quality Assurance
Certification to Elevate Industry Standards
PSNI Global Alliance, one of the world's largest networks of premier technology integrators
and
service providers, is reinforcing its commitment to excellence in AV service and support with the
launch of a new Quality Assurance Certification (QAC). This exclusive program is designed to
empower
its network of Certified Solution Providers (CSPs) with advanced quality assurance knowledge,
ensuring standardized excellence across global AV projects.
Developed in collaboration with a committee of quality leaders from PSNI's CSP companies worldwide
and AQAV (Association for Quality in Audio-Visual Technology), the QAC merges industry-leading
quality principles with real-world business applications. By leveraging core concepts from the
AV9000 quality documentation process, the certification fosters a culture of continual improvement
and technological precision.
Tailored for professionals in technical field operations, system design, service management, and
installation, the QAC course delivers a two-day, interactive workshop format, concluding with a Q&A
assessment. Participants will gain practical insights into:
- Continual Improvement - Embedding a mindset of ongoing enhancement for sustained success.
- Best Practices Implementation - Applying industry-leading standards in AV/UCC system
design, fabrication, installation, and commissioning.
- Customer Satisfaction Optimization - Ensuring solutions consistently meet and exceed
customer expectations.
- Compliance Mastery - Understanding essential quality checklists, calculations, and
measurements.
The inaugural QAC course took place on March 31 and April 1 in Atlanta, ahead of PSNI's Annual
Supersummit. Attendees gained hands-on experience with the latest quality technology
assurance
methodologies, strengthening their ability to deliver seamless AV integration worldwide.
Chris Miller, Executive Director of PSNI, emphasized the certification's benefits to its CSP's
customers, stating, "At PSNI, we are relentless in our pursuit of making our integrators the
strongest in the industry-to the direct benefit of their customers. This new certification is yet
another way we are ensuring that every CSP in our network operates at the highest level, delivering
unparalleled service and expertise. Through this initiative-guided by renowned expert Jim Maltese-we
are standardizing quality efforts across the globe for our enterprise clients. A customer of one CSP
is a customer of all, and with this certification, our CSPs gain an edge that no one else has: a
globally unified approach to excellence in AV service and support. Whether in Las Vegas, London, Sao
Paulo, or Singapore, our clients can expect the same elite level of professionalism, knowledge, and
execution."