AV Expo

Articles May-June 2025

SISPL Elevates Caterpillar's Corporate Boardroom with World-Class AV Integration

Shared exclusively with AV-ICN Expo Magazine, this case study explores the team's dedication to deliver world-class communication and collaboration solutions to the client. read more

Illuminating Shopping Mall with Xtreme Media's Nyx Series LED Displays

This case study features Xtreme Media's successful execution in a shopping mall, where the use of LED display technology has transformed the mall into a vibrant and engaging space. read more

AV Installation: Glimpses

A Spotlight on AV Excellence Spanning India read more

Ansata and Studio One Together Transform Ambazari Garden into a Picturesque Landscape

Blending High-End Technologies with Thoughtful Execution, The Project Creates a Visual Feast for Ambazari's Visitors in Nagpur. read more

Imagination Meets Intent: How DoT Mavericks Crafted an Immersive Escape at COVAH

This feature shares an insightful story on how DoT Mavericks immerses COVAH's diners through projection mapping on the walls of COVAH. read more

Moxy Hotels Groove to the Sound of HARMAN Professional

KORE AV SOLUTION and HARMAN Professional engineered an innovative solution that harmonises with Moxy Hotel's spirited ambiance and modern aesthetics. read more

Articles Mar-Apr 2025

Lumina Screens Enhances Chennai Home Theatre with Cinematic Experiences

Cinema Meets AV Excellence with 165-inch Diagonal Accupix Pro for Chennai Home Theatre by Lumina Screens. read more

HARMAN Professional Synchronizes Cinematic Viewing with Sonic Beauty

HARMAN's Rich Acoustical Treatment of Movie Magic Theatre Blends Immersive Experiences with Impactful Acoustics. read more


Show More

SyncPro Launches CloudOS Support Center



CloudOS connects hardware manufacturers to their users and integrators.


SyncPro has launched a new support center that allows hardware manufacturers to offer a superior support experience for their users and integrators.

The new CloudOS Support Center is especially useful for systems integrators and tech managers that require technical support on a specific product or solution. While SyncPro users could always manage and monitor devices from the CloudOS dashboard, they traditionally had to reach out to the manufacturer if unable to troubleshoot and resolve their technical issues.

SyncPro’s latest update simplifies the process, allowing CloudOS users to connect to manufacturer support through their customer portals. Each user’s dashboard lists all of their CloudOS-connected devices by project, with new options to launch service tickets, chats and more to streamline the troubleshooting and problem-solving lifecycle. Upon creating a service ticket, the manufacturer gains authorized access to the troubled device and can retrieve logs, telemetry messages and more.

Since CloudOS provides fresh consistently updated performance data every few minutes, support teams are armed with the historical performance data they require to understand when a product is malfunctioning or has gone completely offline.

“While traditional help desk platforms assist manufacturers in managing and tracking incidents, SyncPro’s CloudOS allows manufacturers to directly communicate and troubleshoot the troubled device.”said Omer Brookstein, CEO and Co-Founder, SyncPro. “Having this kind of support will allow manufacturers to reduce the life of the service tickets by hours, if not days, and offer their system integration partners and end customers a much better service.”

Current Issue : May-June 2025
Read/Download

OR

Flipbook

OR

To The FREE Digital Magazine And Newsletters

Archives

 AV-ICN Magazine May-June 2025  AV-ICN Magazine May-June 2025
 AV-ICN Magazine Mar-Apr 2025  AV-ICN Magazine Mar-Apr 2025
 AV-ICN Magazine Jan-Feb 2025  AV-ICN Magazine Jan-Feb 2025
 AV-ICN Magazine Nov-Dec 2024  AV-ICN Magazine Nov-Dec 2024