AV Expo

Articles September - October 2023


AV-ICN Expo Magazine shares a brief of latest installations from the world of pro AV in this recurring feature of AV installations. read more

Articles September - October 2023

PLAY Technologies Transforms AV Experiences at Aljamea New!

Sachin K. Jain, Principal Consultant, PLAY technologies, shares insights on the state-of-the-art facility as he recounts the installation experiences with AV-ICN Magazine. read more

Articles September - October 2023

Unwinding The Changing Dynamics of Sennheiser with Naveen Sridhara New!

During the latest 'TCC Medium' and 'TC Bar' launch, Naveen Sridhara, Director of Sales, Sennheiser, shared Sennheiser's big leap in the UC market and strategies to stimulate growth in the pro-AV segment. read more

Articles July-August 2023

PALM Expo 2023 Achieves Recognition from Global Brands New!

PALM Expo 2023 returned with its 21st edition, drawing exhibitors and at¬tendees from around the globe, simultaneously placing the Indian pro audio and lighting indus¬try on the map. read more

Articles July-August 2023

Pro AV Mass Market Momentum Emphasizes AV-ICN Expo Success New!

AV-ICN Expo 2023 took place at the BEC, Mumbai, once again marking its presence as the torchbearer for the AV industry in India. read more

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SyncPro Launches CloudOS Support Center

CloudOS connects hardware manufacturers to their users and integrators.

SyncPro has launched a new support center that allows hardware manufacturers to offer a superior support experience for their users and integrators.

The new CloudOS Support Center is especially useful for systems integrators and tech managers that require technical support on a specific product or solution. While SyncPro users could always manage and monitor devices from the CloudOS dashboard, they traditionally had to reach out to the manufacturer if unable to troubleshoot and resolve their technical issues.

SyncPro’s latest update simplifies the process, allowing CloudOS users to connect to manufacturer support through their customer portals. Each user’s dashboard lists all of their CloudOS-connected devices by project, with new options to launch service tickets, chats and more to streamline the troubleshooting and problem-solving lifecycle. Upon creating a service ticket, the manufacturer gains authorized access to the troubled device and can retrieve logs, telemetry messages and more.

Since CloudOS provides fresh consistently updated performance data every few minutes, support teams are armed with the historical performance data they require to understand when a product is malfunctioning or has gone completely offline.

“While traditional help desk platforms assist manufacturers in managing and tracking incidents, SyncPro’s CloudOS allows manufacturers to directly communicate and troubleshoot the troubled device.”said Omer Brookstein, CEO and Co-Founder, SyncPro. “Having this kind of support will allow manufacturers to reduce the life of the service tickets by hours, if not days, and offer their system integration partners and end customers a much better service.”

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