AV Expo

Articles May-June 2025

SISPL Elevates Caterpillar's Corporate Boardroom with World-Class AV Integration

Shared exclusively with AV-ICN Expo Magazine, this case study explores the team's dedication to deliver world-class communication and collaboration solutions to the client. read more

Illuminating Shopping Mall with Xtreme Media's Nyx Series LED Displays

This case study features Xtreme Media's successful execution in a shopping mall, where the use of LED display technology has transformed the mall into a vibrant and engaging space. read more

AV Installation: Glimpses

A Spotlight on AV Excellence Spanning India read more

Ansata and Studio One Together Transform Ambazari Garden into a Picturesque Landscape

Blending High-End Technologies with Thoughtful Execution, The Project Creates a Visual Feast for Ambazari's Visitors in Nagpur. read more

Imagination Meets Intent: How DoT Mavericks Crafted an Immersive Escape at COVAH

This feature shares an insightful story on how DoT Mavericks immerses COVAH's diners through projection mapping on the walls of COVAH. read more

Moxy Hotels Groove to the Sound of HARMAN Professional

KORE AV SOLUTION and HARMAN Professional engineered an innovative solution that harmonises with Moxy Hotel's spirited ambiance and modern aesthetics. read more

Articles Mar-Apr 2025

Lumina Screens Enhances Chennai Home Theatre with Cinematic Experiences

Cinema Meets AV Excellence with 165-inch Diagonal Accupix Pro for Chennai Home Theatre by Lumina Screens. read more

HARMAN Professional Synchronizes Cinematic Viewing with Sonic Beauty

HARMAN's Rich Acoustical Treatment of Movie Magic Theatre Blends Immersive Experiences with Impactful Acoustics. read more


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Ricoh Launches AV Managed Services to Give Customers Control of Meeting Room and Workplace Experience

New offering ensures low touch working practices needed in post-pandemic business world




Ricoh announced the launch of its AV Managed Services to give customers better control of their meeting room and workplace experience. Part of an integrated service delivery model and infrastructure, Ricoh’s AV Managed Services have been designed to help customers make best use of space, improve the employee experience and achieve cost savings. The provision also helps businesses to realise low touch working practices needed in the post-pandemic business world.

Services relating to AV remote control, monitoring and troubleshooting have been created to keep workplaces running. The three packages from Ricoh – ranging from purely reactive response to remote monitoring all the way to the most comprehensive option of proactive monitoring, control and support – allow for smarter use of energy consumption, room booking functionality and device management. They are each quick to deploy and underpinned by Ricoh’s extensive network of service engineers.

With a team of experts based at Ricoh’s AV Network Operations Centre in Warsaw, customers are supported with dedicated skills, tools and best practice in remote management. The facility forms a centre of excellence and single point of contact to ease customer burden and provide a dependable resource. The support provided also includes an easy to use request tool with correspondence handled personally by staff based at the centre.

David Mills, CEO, Ricoh Europe, says: “The current conditions are tough for businesses, regardless of size and industry. Crucially, our track record of delivering as-a-service solutions and ability to offer global coverage means that customers receive leading managed services technology and support regardless of the challenges ahead.”

Ricoh is leveraging market leading monitoring and control platform Utelogy to support customers in overcoming challenges brought about by the need for actionable intelligence. The platform supports Ricoh’s commitment to providing best in class user experience by proactively managing and monitoring the connected workplace.

Jonathan Mangnall, Managing Director EMEA, Utelogy, comments: “We are delighted to collaborate with such a reliable, renown and innovative technology partner with an unrivalled reputation for delivering outstanding managed services. Ricoh shares our obsession for delivering great customer outcomes and innovative solutions, which is why this is the perfect partnership. We look forward to a long and rewarding future of providing customers with the best meeting experiences augmented by world class robust support.”

Edward Hamilton, VP & General Manager, Communication Services, Ricoh Europe, adds: “This exciting development builds on our existing Managed Services for our Print, IT Services and Application Services. Our AV Managed Services customers are supported by a team of experts able to advise on the best way to optimise work environments. As a new centrally coordinated and managed service, we provide customers with a single point of contact for their AV deployment, procurement and technology needs now and into the future.”

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