Lifesize and Serenova Merge to Create Contact Center Communications
Marlin Equity Partners’ investment to accelerate development of unified cloud communications and collaboration platform to handle the future of work in the enterprise
Lifesize and Serenova announced a merger, creating a contact center communications and workplace collaboration company serving more than 10,000 customers worldwide. Marlin Equity Partners, a global investment firm with over $6.7 billion of capital under management, is the financial sponsor of the merger and will continue to invest and support the growth of the combined business to address the $60 billion unified communications-as-a-service (UCaaS) market.
With the merger, the company is addressing the convergence of UCaaS and CCaaS technologies in the contact center with a complementary platform of enterprise-grade, cloud-based, high-definition video collaboration and contact center solutions –– both recognized by Gartner, Inc. in their respective industry Magic Quadrants.* The new entity will enable customers to consolidate the patchwork of communications, contact center and video collaboration solutions, delivering a new breed of unified, Omni channel experiences for workplace collaboration and customer engagement. The company will provide customers with global scale and tailored local support through its partner ecosystem in more than 100 countries worldwide.
Craig Malloy, founder and CEO of Lifesize, will serve as CEO of the new company. Serenova CEO John Lynch will assume the role of senior vice president of sales, including strategic oversight of global major accounts.
“This merger joins two companies with vast market expertise and cutting-edge, cloud-based solutions. When combined into an integrated platform, we will be uniquely positioned to help organizations deliver communication experiences that far surpass the status quo, from the contact center to the meeting room and beyond.” Said Malloy.
“The synergies between Serenova and Lifesize solutions will allow us to revolutionize how businesses communicate with their customers and will deepen the value we can offer to our existing contact center customers worldwide.” said Lynch.